ELS is seeking a Guest Services Manager for their resort in Mesa, Arizona, to oversee front desk operations and ensure exceptional guest experiences. The ideal candidate should have experience in customer service, particularly in a front office role, and possess strong communication and problem-solving skills
Job Summary
The Guest Services Manager will supervise front desk activities including check-in, check-out, and guest requests while promoting in-house activities.
Candidates must train associates on property management systems and ensure the team maintains current knowledge of resort services and pricing.
The company offers a comprehensive benefits package including medical, dental, vision plans, a 401(k) match, and paid time off.
Matching Summary
Match Score: 85
ELS is seeking a Guest Services Manager for their resort in Mesa, Arizona, to oversee front desk operations and ensure exceptional guest experiences. The ideal candidate should have experience in customer service, particularly in a front office role, and possess strong communication and problem-solving skills.
Skills & Requirements
Must-have
Front Office experience required
Train associates on property systems
Address guest complaints promptly
Monitor employee performance standards
Manage shift staffing schedules
Nice-to-have
RV or hotel experience preferred
Knowledge of DigiRez or RoomMaster
Strong problem-solving abilities
Passion for exceptional guest service
Experience with point of sale systems
Key Requirements
At least 6 months Front Office experience
Experience working with point of sale computer system