Sr Customer Success Manager/customer Success Manager-paradox

rafftech.army

Chicago, IL, US
Base: $99,800 - $149,600 usd (chicago); $90,300 - ...
Fully remote
Enterprise saas solutions support
Customer onboarding and training
Global cross-functional collaboration
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions

Job Summary

  • As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform powered by AI.
  • Workday offers a flexible work approach combining in-person and remote work, supporting employee growth with tools, skills development, and a supportive culture.

Matching Summary

As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.

Salary

Base: $99,800 - $149,600 USD (Chicago); $90,300 - $160,400 USD (other US locations); Bonus/Equity: Eligible for bonus/stock grants; Benefits: Not specified

Skills & Requirements

Must-have

  • Enterprise SaaS solutions support
  • Customer onboarding and training
  • Global cross-functional collaboration
  • Technical understanding of complex software
  • Strategic account management
  • Client relationship development

Nice-to-have

  • Empathy and integrity-driven culture
  • Ability to engage executive leadership
  • Flexible hybrid work environment
  • Data analysis and communication skills
  • Mentorship of junior team members

Key Requirements

  • 8+ years customer success experience (Sr Manager)
  • 5+ years customer success experience (Manager)
  • Experience with enterprise SaaS implementation
  • Technical knowledge of software ecosystems
  • Bachelor degree or equivalent experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

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