It Analyst, Problem Management

TaskUs

Pasig, Philippines
Fully remote
1 to 3 years of experience
Itil problem management practices
Itsm tools experience
TaskUs is a provider of outsourced digital services and next-generation customer experience

Job Summary

  • TaskUs is a provider of outsourced digital services and next-generation customer experience.
  • The Problem Analyst is responsible for identifying and resolving recurring incidents in the IT environment.
  • TaskUs prioritizes employee well-being with competitive salaries and comprehensive benefits.

Matching Summary

TaskUs is a provider of outsourced digital services and next-generation customer experience.

Skills & Requirements

Must-have

  • 1 to 3 years of experience
  • ITIL Problem Management practices
  • ITSM tools experience

Nice-to-have

  • Strong coordination and stakeholder management skills
  • Background in operations or service delivery
  • Experience in reporting service performance metrics

Key Requirements

  • Bachelor’s Degree in IT-related field
  • ITIL Foundation or higher certification preferred
  • Experience supporting enterprise environments preferred

Work Rights

Not specified

Tailored Resume

Cover Letter