Manager - Claims Operations

618

Sydney, NSW, Australia
Not specified; salary reviews included; annual com...
Fully remote
Proven experience leading claims operations
Experience in ctp or personal injury claims
Strong track record driving performance
You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while driving performance and operational excellence

Job Summary

  • You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while driving performance and operational excellence.
  • The role involves coaching Group Managers and acting as the key contractual contact for client Youi to ensure high-quality customer experiences.
  • EML offers a diverse collaborative culture with flexible work arrangements, comprehensive learning opportunities, and generous employee benefits including up to 16 weeks paid parental leave.

Matching Summary

You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while driving performance and operational excellence.

Salary

Not specified; Salary reviews included; Annual company incentive scheme available

Skills & Requirements

Must-have

  • Proven experience leading claims operations
  • Experience in CTP or personal injury claims
  • Strong track record driving performance
  • Ability to balance customer outcomes and risk
  • Confident stakeholder management skills

Nice-to-have

  • Hands-on leadership style
  • Resilient team builder
  • Commercially minded approach
  • Strategic thinking capability
  • High-performing culture creator

Key Requirements

  • Proven experience in CTP claims environment
  • Personal injury claims background required
  • Senior leadership experience managing teams

Work Rights

Not specified

Tailored Resume

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