Supv Customer Svc

Prnatech

Base: $30.70 - $46.05 ph; bonus/equity: not specif...
High volume contact center experience
Staff management and coaching
Knowledge of hipaa regulations
The supervisor oversees all patient contact interactions to ensure quality, productivity, and service expectations are met while adhering to HIPAA and state regulations

Job Summary

  • The supervisor oversees all patient contact interactions to ensure quality, productivity, and service expectations are met while adhering to HIPAA and state regulations.
  • Advocate Health offers a comprehensive suite of Total Rewards including competitive compensation, benefits, retirement plans, and career development programs.
  • Advocate Health is a national leader in clinical innovation and health outcomes, employing 155,000 teammates across 69 hospitals and over 1,000 care locations.

Matching Summary

The supervisor oversees all patient contact interactions to ensure quality, productivity, and service expectations are met while adhering to HIPAA and state regulations.

Salary

Base: $30.70 - $46.05 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive benefits including health, dental, vision, retirement, and paid time off

Skills & Requirements

Must-have

  • High volume contact center experience
  • Staff management and coaching
  • Knowledge of HIPAA regulations
  • Advanced Microsoft Office skills
  • Customer service process improvement
  • Performance standards development

Nice-to-have

  • Healthcare revenue cycle knowledge
  • Problem solving and decision-making skills
  • Excellent communication skills
  • Collaborative team approach
  • Flexibility to move within contact center

Key Requirements

  • Bachelor's Degree in Health Care Administration or Business
  • 3 years leadership experience in healthcare or insurance contact center
  • Experience with staff performance reviews and HR responsibilities
  • Understanding of healthcare revenue cycle functions

Work Rights

Not specified

Tailored Resume

Cover Letter