M&G Global Services Private Limited is seeking a Senior Manager for Front Office Application Support to oversee incident management and service improvement within their application support team. The position requires adaptability to different time zones and emphasizes collaboration with business users and technology partners to enhance workflows and application usage
Job Summary
The role is accountable for working with the Front Office Application support team to manage incidents and drive service improvements.
Candidates must be able to work in three different time zones on a rotation basis, including weekends for business-critical activities.
The position requires championing the use of Aladdin throughout the business and resolving queries related to critical applications like Bloomberg and WSO.
Matching Summary
Match Score: 85
M&G Global Services Private Limited is seeking a Senior Manager for Front Office Application Support to oversee incident management and service improvement within their application support team. The position requires adaptability to different time zones and emphasizes collaboration with business users and technology partners to enhance workflows and application usage.
Skills & Requirements
Must-have
Front Office Application support experience
Aladdin ASM and BlackRock knowledge
Incident Management in financial systems
Trade Life Cycle understanding
3 time zone rotation availability
Nice-to-have
Business Continuity and Disaster Recovery participation