Senior Group Manager - Transactional Quality

WNS Global Services (Australia) Pty Ltd

Quezon City, Philippines
On-site
Manage next-gen shared services quality organization
Drive efficiency and operating margins
Deliver sampling and stratification strategy
The role involves managing a 'Next-Gen' Shared Services Quality Organization to consistently raise service-delivery standards

Job Summary

  • The role involves managing a 'Next-Gen' Shared Services Quality Organization to consistently raise service-delivery standards.
  • Candidates must drive efficiency and improve operating margins with a strong focus on governance, timelines, and risk management.
  • The position requires embedding digital tools to strengthen audit mechanisms and providing meaningful business insights through statistical analysis.

Matching Summary

The role involves managing a 'Next-Gen' Shared Services Quality Organization to consistently raise service-delivery standards.

Skills & Requirements

Must-have

  • Manage Next-Gen Shared Services Quality Organization
  • Drive efficiency and operating margins
  • Deliver sampling and stratification strategy
  • Deploy RCA framework for root cause analysis
  • Embed digital tools in quality assurance
  • Ensure ISO standards alignment

Nice-to-have

  • Foster continuous learning culture
  • Demonstrate lateral thinking skills
  • Work through unstructured problems
  • Maintain will-to-win attitude
  • Collaborate across multiple teams

Key Requirements

  • 6-8 years overall work experience
  • 3-4 years experience in Quality
  • Lean Six Sigma Black Belt certification
  • Graduate or Post Graduate degree
  • Experience in automation of Quality function

Work Rights

Not specified

Tailored Resume

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