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BambooHR is seeking a Senior Customer Journey Designer to optimize customer experiences and service design across various channels. The ideal candidate will have extensive experience in service design and journey mapping, with a focus on operationalizing and enhancing customer interactions.
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Job Summary
BambooHR is expanding how we serve customers across digital and AI assisted channels, one to many education, human driven support, and paid services.
The primary outcome of this role is optimizing cost to serve across the customer lifecycle while strengthening adoption, time to value, and overall experience.
BambooHR offers a Great Company Culture, comprehensive health insurance, generous leave policies, and a 401k plan with company match.
Matching Summary
Match Score: 75
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BambooHR is seeking a Senior Customer Journey Designer to optimize customer experiences and service design across various channels. The ideal candidate will have extensive experience in service design and journey mapping, with a focus on operationalizing and enhancing customer interactions.
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Skills & Requirements
Must-have
Service design at scale
Optimize lifecycle and cost to serve
Orchestrate and operationalize journeys
Cross-functional influence without authority
Nice-to-have
AI-assisted channels
Customer-centered service models
Forward-thinking and curious mindset
Key Requirements
7+ years in service design, journey design, CX strategy or operations
Expertise in journey mapping and service blueprinting
Hands-on experience with Gainsight, Pendo, or similar platforms
Ability to connect service design to business outcomes