The Service Tool Set Administrator is responsible for the administration, stability, and continuous improvement of the ITSM toolset (BMC Helix)
Job Summary
The Service Tool Set Administrator is responsible for the administration, stability, and continuous improvement of the ITSM toolset (BMC Helix).
Act as a Helix Subject Matter Expert (SME) within the Service Solutions team, build and update workflows, forms, fields, automation rules, and approval processes.
Ensure platform availability, stability, and performance to deliver a reliable and positive user experience.
Matching Summary
The Service Tool Set Administrator is responsible for the administration, stability, and continuous improvement of the ITSM toolset (BMC Helix).
Skills & Requirements
Must-have
BMC Helix administration
ITSM toolset stability
workflow and form configuration
automation opportunities
third party supplier coordination
Nice-to-have
user experience enhancement
industry trends awareness
space booking tools familiarity
Key Requirements
Minimum 5 years' hands-on experience with Service Management Tools
Experience managing processes, mitigating risks, and controlling quality
Experience contributing to platform changes in a global environment