This role sits at the center of Operations transformation and execution, partnering directly with the COO to turn strategic priorities into actionable initiatives
Job Summary
This role sits at the center of Operations transformation and execution, partnering directly with the COO to turn strategic priorities into actionable initiatives.
The position requires leading complex, cross-functional programs spanning multiple operational areas including CPS, Collections, Call Center, and external partners.
AIG offers a comprehensive Total Rewards Program including health care, savings, financial protection, wellbeing resources, and tuition reimbursement for eligible employees.
Matching Summary
Match Score: 85
This role sits at the center of Operations transformation and execution, partnering directly with the COO to turn strategic priorities into actionable initiatives.
Skills & Requirements
Must-have
Cross-functional program leadership
Stakeholder management at executive level
Operational transformation execution
Data-driven decision making
Vendor performance management
Nice-to-have
Change management expertise
BPO transition experience
High-volume environment resilience
Customer-centric mindset
Process standardization skills
Key Requirements
Strong ownership and accountability mindset
Structured and analytical thinking capabilities
Executive communication skills
Ability to influence without formal authority
Experience in high-pressure operational environments