Ability to navigate multiple software applications
Cengage Group is seeking a Remote Customer Support Associate to provide assistance to customers regarding various inquiries related to their products and services. The role emphasizes professionalism, compassion, and the ability to work both independently and as part of a team, with a strong focus on personal development and contribution to collective success
Job Summary
Cengage Group is a global education technology company dedicated to helping millions of learners achieve their dreams through education.
Team members handle inquiries regarding orders, adjustments, digital product registrations, and general product issues via phone, email, cases, and live chat.
The role offers comprehensive benefits including healthcare starting day one, 401K matching, and potential for a quarterly functional bonus based on performance.
Matching Summary
Match Score: 85
Cengage Group is seeking a Remote Customer Support Associate to provide assistance to customers regarding various inquiries related to their products and services. The role emphasizes professionalism, compassion, and the ability to work both independently and as part of a team, with a strong focus on personal development and contribution to collective success.