Job Summary

• You’ll start in one of our branches, supporting customers side‑by‑side, and then transition to working from home, handling inbound calls and helping customers through a range of channels.
• The heart of this role is helping people through important moments — offering reassurance, guidance and practical support, such as supporting someone through a bereavement or resolving a fraud concern.
• We offer a generous pension contribution of up to 15%, an annual performance-related bonus, private medical benefit with BUPA, and 22 days’ holiday (increases over time), with bank holidays on top.

Matching Summary

Salary

Base: £26,200 increasing to £26,950 after 6 months; Bonus/Equity: Annual performance-related bonus; Benefits: Pension contribution up to 15%, Private medical benefit, Share schemes, Discounted shopping, 22 days holiday + bank holidays, wellbeing initiatives, parental leave

Skills & Requirements

Key Requirements

• Minimum 12 months customer service experience
• Suitable home working environment
• Stable/secure Wi-Fi connection

Work Rights