Service Desk Tech Analyst Ii

University of Texas at Austin

Austin, TX, US
Base: $52,000 + depending on qualifications; bonus...
3 years it support experience
Windows 10/11 and office 365 proficiency
Active directory management skills
This role provides intermediate to advanced IT support for endpoint devices across clinical and administrative environments at Dell Medical School

Job Summary

  • This role provides intermediate to advanced IT support for endpoint devices across clinical and administrative environments at Dell Medical School.
  • The position serves as a critical escalation point for complex incidents while mentoring Level I Tech Analysts.
  • Candidates must be willing to participate in on-call rotations and after-hours support for critical events and go-lives.

Matching Summary

This role provides intermediate to advanced IT support for endpoint devices across clinical and administrative environments at Dell Medical School.

Salary

Base: $52,000+ depending on qualifications; Bonus/Equity: Not specified; Benefits: Teacher Retirement System (TRS) eligible

Skills & Requirements

Must-have

  • 3 years IT support experience
  • Windows 10/11 and Office 365 proficiency
  • Active Directory management skills
  • ServiceNow or equivalent ITSM platform usage
  • Endpoint security and patching knowledge

Nice-to-have

  • Healthcare setting experience with Epic systems
  • Microsoft Intune or SCCM deployment experience
  • ITIL Foundation certification
  • Azure Active Directory identity management knowledge
  • CompTIA A+ or Network+ certification

Key Requirements

  • High School Diploma or GED required
  • Minimum 3 years of IT support experience
  • Background check required for finalists

Work Rights

Not specified

Tailored Resume

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