Trade Floor End User Support Technician

jobs.barclays

New York, NY, USA
Base: $80,000.00 - $120,000.00; bonus/equity: not ...
Fully remote
Troubleshooting hardware and software issues
Support for microsoft and apple ecosystems
Incident management best practices
Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations

Job Summary

  • Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
  • Develop the support model and service offering to improve the service to customers and stakeholders.
  • By joining us, you'll become part of a collaborative and inclusive environment where your contributions are recognized and celebrated.

Matching Summary

Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Salary

Base: $80,000.00 - $120,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Troubleshooting hardware and software issues
  • Support for Microsoft and Apple ecosystems
  • Incident management best practices
  • Monitoring tools and metrics utilization
  • Knowledge base maintenance and sharing
  • Root cause analysis of technical issues

Nice-to-have

  • Proactive assessment and automation
  • Stakeholder management and communication
  • Continuous improvement and efficiency
  • Collaborative and inclusive environment

Key Requirements

  • Considerable troubleshooting skill for software issues
  • Demonstrated ability to learn, identify, and resolve systemic problems
  • Ability to triage and work individually and on a team
  • Experience supporting Front Office, client-facing employees
  • Experience supporting applications like Bloomberg, Eikon / Reuters
  • Experience with Microsoft Active Directory, SCCM, Group Policy

Work Rights

Not specified

Tailored Resume

Cover Letter