It Applications Support Analyst

Vitalaire

Multiple Locations
On-site
Sap s4 hana 2022
Sap modules (sd, fico, mm, im, pp, wms, pm)
Sap grc 12.0
Vitalaire is seeking an SAP IT Applications Support Analyst to provide tier 1 support for SAP application users, primarily serving over 12,000 internal customers. Candidates must be fluent in English and French, possess relevant IT support experience, and have familiarity with SAP S4 HANA and associated modules

Job Summary

  • Provide professional first-level support to over 12,000 internal customers via email and phone during normal business hours.
  • Resolve technical SAP issues by analyzing the specific business impact on customer-facing operations and manage user access.
  • Collaborate with the SAP Service Desk team and other departments to share knowledge and contribute to the team's knowledge base.

Matching Summary

Match Score: 85

Vitalaire is seeking an SAP IT Applications Support Analyst to provide tier 1 support for SAP application users, primarily serving over 12,000 internal customers. Candidates must be fluent in English and French, possess relevant IT support experience, and have familiarity with SAP S4 HANA and associated modules.

Skills & Requirements

Must-have

  • SAP S4 HANA 2022
  • SAP modules (SD, FICO, MM, IM, PP, WMS, PM)
  • SAP GRC 12.0
  • iSupport ticketing system
  • Fluent English and French

Nice-to-have

  • Customer-centric support
  • Business context troubleshooting
  • Continuous improvement identification

Key Requirements

  • Bachelor’s degree or equivalent work experience
  • 5+ years of first level IT Support experience
  • Experience with SAP GRC 12.0
  • Experience with ticketing systems (iSupport, ServiceNow or similar)
  • Experience with Google Applications (Docs, Sheets, Gmail)

Work Rights

Not specified

Tailored Resume

Cover Letter