Base: £34,587; bonus/equity: not specified; benefi...
Hybrid (40% in-office)
Excellent communication skills
Strong organisational abilities
Workforce planning expertise
The Office for National Statistics (ONS) is seeking an Operational Support Manager to enhance operational processes within the Telephony department. The ideal candidate will possess excellent communication skills, analytical abilities, and a focus on continuous improvement, contributing to the effective delivery of services
Job Summary
The role supports the transformation of operational processes within the Telephone Services business area using new technology.
Candidates will be responsible for workforce planning, including supply-demand modelling and rota optimisation to align resources with survey requirements.
The position offers a salary of £34,587 plus a significant employer contribution of £10,019 towards a Civil Service Defined Benefit Pension scheme.
Matching Summary
Match Score: 85
The Office for National Statistics (ONS) is seeking an Operational Support Manager to enhance operational processes within the Telephony department. The ideal candidate will possess excellent communication skills, analytical abilities, and a focus on continuous improvement, contributing to the effective delivery of services.
Salary
Base: £34,587; Bonus/Equity: Not specified; Benefits: £10,019 pension contribution
Skills & Requirements
Must-have
Excellent communication skills
Strong organisational abilities
Workforce planning expertise
Process improvement experience
Risk management capabilities
Nice-to-have
Coaching and development skills
Data analysis for decision making
Continuous improvement mindset
Collaborative team approach
Key Requirements
ODP Cross Government Operations Manager profile alignment
Ability to work under pressure and make timely decisions