This role supports a collaborative team delivering exceptional customer support across order management, quotations, and administration
Job Summary
This role supports a collaborative team delivering exceptional customer support across order management, quotations, and administration.
The Team Leader will oversee daily operations, facilitate resolution of complex customer needs, and collaborate cross-functionally with Finance, Logistics, Sales, and Marketing.
You will implement strategic initiatives to enhance customer experience, monitor key performance metrics, and develop team members through effective coaching and mentoring.
Matching Summary
This role supports a collaborative team delivering exceptional customer support across order management, quotations, and administration.
Skills & Requirements
Must-have
Bachelor's Degree plus 2 years leading teams
Strong English communication skills
Advanced Microsoft Office proficiency
Nice-to-have
Export market knowledge preferred
ERP systems experience like SAP or Oracle
Project management experience preferred
Key Requirements
Bachelor's Degree required
2 years of experience leading customer service teams
Experience in people management and team development