Gainsight platform configuration and administration
Designing scalable operational processes
Henry Schein UK Holdings is seeking a Customer Success Operations Manager to standardize and optimize their global Customer Success operations, focusing on scalable processes and data-driven insights. The ideal candidate should have extensive experience in Customer Success Operations, particularly with Gainsight, and possess strong analytical and stakeholder management skills
Job Summary
The role involves standardizing the global Customer Success operating model by defining lifecycle stages and engagement frameworks.
Candidates will own and optimize Gainsight as the core platform to design health scoring and automated workflows.
The position requires partnering with Systems Engineering and Revenue Operations teams to ensure scalable data flows and integrations.
Matching Summary
Match Score: 85
Henry Schein UK Holdings is seeking a Customer Success Operations Manager to standardize and optimize their global Customer Success operations, focusing on scalable processes and data-driven insights. The ideal candidate should have extensive experience in Customer Success Operations, particularly with Gainsight, and possess strong analytical and stakeholder management skills.
Skills & Requirements
Must-have
5+ years Customer Success Operations experience
Gainsight platform configuration and administration
Designing scalable operational processes
Building dashboards and reporting frameworks
SQL query writing and data validation
HubSpot CRM integration experience
Nice-to-have
Gainsight Administrator certification preferred
Strong stakeholder management skills
Practical mindset in fast-paced environments
Experience with automated engagement programs
Key Requirements
5+ years B2B SaaS Customer Success Operations experience