Senior Customer Service Representative - Spanish Speaking

BP

Hungary
Hybrid
Spanish and english fluency
Customer service experience
Sap and/or siebel experience
The Senior Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external Key Customers, internal Customers and other Consumers in accordance with agreed service levels

Job Summary

  • The Senior Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external Key Customers, internal Customers and other Consumers in accordance with agreed service levels.
  • The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction.
  • We support our people to learn and grow in a diverse and ambitious environment.

Matching Summary

The Senior Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external Key Customers, internal Customers and other Consumers in accordance with agreed service levels.

Skills & Requirements

Must-have

  • Spanish and English fluency
  • Customer service experience
  • SAP and/or Siebel experience
  • Problem-solving skills
  • Time management skills

Nice-to-have

  • Key Account Customer experience
  • Understanding customer needs
  • Building effective relationships
  • Continuous improvement mindset

Key Requirements

  • A Level standard or equivalent education
  • Previous customer service experience
  • Fluency in Spanish and English

Work Rights

Not specified

Tailored Resume

Cover Letter