Manulife is seeking a Senior Claims Specialist to adjudicate claims and enhance customer experience within a hybrid work environment. The ideal candidate should have over two years of claims experience, strong problem-solving skills, and proficiency in both English and Chinese
Job Summary
The role focuses on empowering the specialist to solve critical problems for the future of the business while prioritizing the customer.
Responsibilities include adjudicating claims, managing complaints, and supporting training initiatives to enhance customer experience.
Manulife offers a flexible environment that recognizes well-being and inclusion as core values for its global team.
Matching Summary
Match Score: 85
Manulife is seeking a Senior Claims Specialist to adjudicate claims and enhance customer experience within a hybrid work environment. The ideal candidate should have over two years of claims experience, strong problem-solving skills, and proficiency in both English and Chinese.
Skills & Requirements
Must-have
Adjudicate major and minor claims
Handle complaint and appeal cases
Over 2 years relevant claims experience
Experience in team management role
Proficiency in MS Word Excel PowerPoint
Nice-to-have
Good interpersonal and communication skills
Strong conflict resolution abilities
Experience in complaint handling advantageous
Able to work independently under tight schedule
Key Requirements
Degree holder required
Over 2 years relevant claims working experience
Practical experience in team management or management role
Good command of English and Chinese spoken and written