Customer Experience Manager, Front Office Consulting

Ridgeline

Remote
Remote
Enterprise saas implementations
Trading, portfolio management, compliance workflows
Leading complex implementations
Lead, coach, and develop a team of Front Office Consultants delivering enterprise SaaS implementations for investment management firms

Job Summary

  • Lead, coach, and develop a team of Front Office Consultants delivering enterprise SaaS implementations for investment management firms.
  • Oversee front office workstreams across multiple enterprise implementations to ensure high-quality, on-time delivery.
  • Champion adoption of AI-powered tools such as OpenAI and Claude to enhance requirements gathering, workflow design, and implementation documentation.

Matching Summary

Lead, coach, and develop a team of Front Office Consultants delivering enterprise SaaS implementations for investment management firms.

Skills & Requirements

Must-have

  • enterprise SaaS implementations
  • trading, portfolio management, compliance workflows
  • leading complex implementations
  • customer stakeholder management
  • AI-powered tools adoption

Nice-to-have

  • ownership, knowledge sharing, transparency
  • bias toward action
  • resilient, collaborative, high-performing culture

Key Requirements

  • 8+ years implementing investment management software
  • 3+ years people management experience
  • work authorized in the United States without sponsorship

Work Rights

Work authorization required

Tailored Resume

Cover Letter