The Technical Support Representative II position will analyze reported issues and follow troubleshooting guidelines, establish root causes, and identify resolutions
Job Summary
The Technical Support Representative II position will analyze reported issues and follow troubleshooting guidelines, establish root causes, and identify resolutions.
Agents primarily handle two types of issues, problems with the medical device itself or problems the medical device transferring diagnostic and/or vital sign data across the client’s network.
Baxter offers comprehensive compensation and benefits packages for eligible roles, including medical and dental coverage that start on day one.
Matching Summary
The Technical Support Representative II position will analyze reported issues and follow troubleshooting guidelines, establish root causes, and identify resolutions.
Salary
Base: $51,200 - $70,400; Bonus/Equity: discretionary bonuses and long-term incentive; Benefits: comprehensive compensation and benefits packages
Skills & Requirements
Must-have
Troubleshoot medical equipment
Analyze reported issues
Identify root causes and resolutions
Provide support to distributors and end users
Troubleshoot data transfer issues
Tier I call center position
Nice-to-have
Positive attitude and enthusiasm
Sensitivity to customer needs
Excellent analytical skills
Process flow optimization skills
Courage, trust, and collaboration culture
Key Requirements
High School Diploma or GED
3+ years of experience
2+ years in a customer focus role preferred
Proficient keyboard and digital literacy
Functional knowledge of Excel and MS Word
Knowledge of SAP and similar order management systems