Ability to work flexible shifts in fast-paced environment
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Essential functions include ensuring service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing resolution.
Candidates must be dependable with strong attention to detail and able to rotate shifts as needed in a high production work environment.
Matching Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Skills & Requirements
Must-have
High school diploma with 3-6 months experience
Strong computer navigation and PC knowledge
Ability to work flexible shifts in fast-paced environment
Nice-to-have
Demonstrate empathy and build rapport with customers
Skilled in multi-tasking and adapting to changes
Patience in all customer contact situations
Key Requirements
High school diploma
Three to six months of relevant experience preferred