Business Support Officer

042

Not specified; benefits: 26 weeks pyid pyrental le...
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Knowledge of telco technologies
Troubleshooting using osi model
Clear and confident communication skills
** Aussie Broadband is seeking a Business Support Officer to provide organized and customer-focused support, managing diagnostics and service requests in telecommunications. The ideal candidate should possess knowledge of telco technologies, strong communication skills, and the ability to troubleshoot effectively while working collaboratively. **

Job Summary

  • You will confidently manage frontline diagnostics and service requests across voice and data services while resolving issues within agreed SLAs.
  • The company offers 26 weeks paid parental leave for both primary and secondary caregivers along with discounted internet and mobile services.
  • As a proud B Corp Certified company, the team celebrates difference and maintains high standards for social and environmental performance.

Matching Summary

Match Score: 75

** Aussie Broadband is seeking a Business Support Officer to provide organized and customer-focused support, managing diagnostics and service requests in telecommunications. The ideal candidate should possess knowledge of telco technologies, strong communication skills, and the ability to troubleshoot effectively while working collaboratively. **

Salary

Not specified; Benefits: 26 weeks paid parental leave; Discounts: Internet up to $109/month, 20% off Mobile services

Skills & Requirements

Must-have

  • Knowledge of telco technologies
  • Troubleshooting using OSI model
  • Clear and confident communication skills
  • Proactive problem-solving approach
  • Ability to work independently and collaboratively

Nice-to-have

  • CCNA, NSE4, or CompTIA A+ certification
  • Experience with Hosted PABX and MPLS
  • Familiarity with Cisco and FortiGate devices
  • Curiosity about new technologies
  • Willingness to learn quickly

Key Requirements

  • Knowledge of telco technologies preferred
  • Certifications such as CCNA, NSE4, or CompTIA A+ preferred
  • Strong organisation and time-management skills required

Work Rights

Not specified

Tailored Resume

Cover Letter