As a member of CIBC’s Fraud Operation Contact Centre team, you will monitor client transactions and provide a wonderful client experience while mitigating fraud losses
Job Summary
As a member of CIBC’s Fraud Operation Contact Centre team, you will monitor client transactions and provide a wonderful client experience while mitigating fraud losses.
You will identify, analyze, and conduct investigations of client transactions through various banking channels to determine possible fraud or unusual activity.
CIBC offers a competitive salary, incentive pay, banking benefits, a defined benefit pension plan, an employee share purchase plan, and a vacation offering.
Matching Summary
As a member of CIBC’s Fraud Operation Contact Centre team, you will monitor client transactions and provide a wonderful client experience while mitigating fraud losses.
Skills & Requirements
Must-have
Monitor client transactions
Analyze and investigate transactions
Mitigate fraud losses
Client focused engagement
Data collection and documentation
Interact with clients and stakeholders
Nice-to-have
Relationship building
Client loyalty
Decision making skills
Protect client privacy
Develop and maintain relationships
Share best practices
Key Requirements
Ability to work independently in a private and quiet workspace
Wired Internet connection (15 mbps download, 10 mbps upload)
Legally eligible to work in the specified location
May be required to complete attribute-based assessment and skills tests