Specialist Ii, Customer Service

ASM

Phoenix, Arizona, US
On-site
Bachelor's degree in supply chain or business
6-8 years experience in customer service
Experience with sap for order management
This role involves creating tracking reports to monitor customer parts, repairs, and service requests processing

Job Summary

  • This role involves creating tracking reports to monitor customer parts, repairs, and service requests processing.
  • The position requires acting as a primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics.
  • Candidates must cultivate deep customer relationships while proactively escalating requests to ensure timely resolution.

Matching Summary

This role involves creating tracking reports to monitor customer parts, repairs, and service requests processing.

Skills & Requirements

Must-have

  • Bachelor's degree in Supply Chain or Business
  • 6-8 years experience in customer service
  • Experience with SAP for order management
  • Proficiency in Microsoft Office Excel Word PowerPoint
  • Strong analytical problem-solving skills

Nice-to-have

  • Experience managing spares and logistics operations
  • Collaborative approach to global team alignment
  • Deep understanding of customer requirements

Key Requirements

  • Bachelor's degree required
  • 6-8 years of relevant experience
  • SAP software proficiency
  • Professional English proficiency

Work Rights

Not specified

Tailored Resume

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