Senior Manger Process Transformation And Large Programs

Retirement World

Toronto, Canada
Cash management operations center transformation
Digital capabilities drive
Rbc edge and commercial servicing programs
Lead the transformation of our Cash management Operations Center and be the liaison between Payment Trade Operations and the Digital Product teams

Job Summary

  • Lead the transformation of our Cash management Operations Center and be the liaison between Payment Trade Operations and the Digital Product teams.
  • Deliver transformational changes that achieve measurable improvements in both process efficiency and employee satisfaction.
  • We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Matching Summary

Lead the transformation of our Cash management Operations Center and be the liaison between Payment Trade Operations and the Digital Product teams.

Skills & Requirements

Must-have

  • Cash management Operations Center transformation
  • Digital capabilities drive
  • RBC Edge and Commercial Servicing programs
  • Process efficiency and employee satisfaction
  • Strategic insights to Lines of Business
  • AI and automation opportunities

Nice-to-have

  • Client insights and operations expertise
  • Meaningful change management practices
  • Risk identification evaluation
  • Lean Six Sigma or process re-engineering
  • Interest in AI solutions

Key Requirements

  • University degree or equivalent experience
  • Deep understanding of Payments and Cash Management products
  • Hands-on experience leading major transformation programs
  • Project management and planning skills
  • Strong oral and written communication skills
  • Strong collaboration and stakeholder management skills
  • Confidence in decision making and strategic planning
  • Sense of urgency with ability to handle multiple demands
  • Strong Excel skills and PowerPoint skills
  • Critical thinking
  • Change management minded
  • 3-5 years experience with E2E process review
  • 2 years experience in Application maintenance
  • SOX Controls knowledge
  • Financial reporting cycle experience
  • Operational /process background

Work Rights

Not specified

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