Base: $59,500 - $84,000 cad; bonus/equity: not spe...
Customer service leadership
Operational excellence management
Employee scheduling and compliance
TD is committed to providing fair and equitable compensation opportunities and growth through skill development and career progression
Job Summary
TD is committed to providing fair and equitable compensation opportunities and growth through skill development and career progression.
The Manager, Customer Experience role involves mentoring a team to deliver exceptional customer interactions, ensuring compliance, and supporting frontline staff in complaint resolution.
TD offers a comprehensive Total Rewards package including salary, variable compensation, health benefits, savings programs, paid time off, career development, and recognition programs.
Matching Summary
TD is committed to providing fair and equitable compensation opportunities and growth through skill development and career progression.
Salary
Base: $59,500 - $84,000 CAD; Bonus/Equity: Not specified; Benefits: Health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts
Skills & Requirements
Must-have
Customer service leadership
Operational excellence management
Employee scheduling and compliance
Customer complaint resolution
Team coaching and performance feedback
Branch administrative duties
Knowledge of banking solutions
Nice-to-have
Strong organizational skills
Dynamic leadership
Tactful and diplomatic communication
Collaboration with internal partners
Positive team environment promotion
Knowledge of emerging industry trends
Key Requirements
Undergraduate degree or 3+ years relevant experience
Knowledge of business and operational banking functions
Proficiency in MS Office and internet applications