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Cultura Technologies seeks a motivated Customer Support Analyst to assist customers with Solentra's software products in the agribusiness sector. The ideal candidate should have experience in customer support and knowledge of the agricultural industry, specifically with the AGRIS software.
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Job Summary
Assist Solentra customers with solving problems and providing guidance regarding our software products.
Track and Document customer communication and case resolution on each case in our CRM system (Salesforce) and Project Management software (JIRA).
Prepare Customer Training Documentation – User Acceptance Testing (UAT’s), How To’s.
Matching Summary
Match Score: 75
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Cultura Technologies seeks a motivated Customer Support Analyst to assist customers with Solentra's software products in the agribusiness sector. The ideal candidate should have experience in customer support and knowledge of the agricultural industry, specifically with the AGRIS software.
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Skills & Requirements
Must-have
intermediate & advanced troubleshooting
AGRIS software
Salesforce and JIRA
knowledgebase articles and videos
customer training documentation
Microsoft Suite proficiency
Nice-to-have
passion in Agricultural industry
understand Ag business
remote team collaboration
Key Requirements
AGRIS experience
Knowledge of agribusiness
1-2 years customer call center experience
Previous training and/or product support experience