Our Service Desk Agent’s are the first point of contact for our clients
Job Summary
Our Service Desk Agent’s are the first point of contact for our clients.
We are an agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.
Continues opportunities for long term growth in IT in Australasia’s largest professional IT Services company!
Matching Summary
Our Service Desk Agent’s are the first point of contact for our clients.
Skills & Requirements
Must-have
first point of contact for clients
proactively problem solving
respond to phone and email queries
first level technical support
identify troubleshoot and resolve incidents
work with a team
agile company environment
Nice-to-have
customer-centric superstar
motivated to learn and develop
strong troubleshooting skills
excellent interpersonal skills
positive attitude and growth mindset
thrive in fast-paced environment
Key Requirements
IT qualification
full availability for rotating roster
Australian Citizenship
ability to pass national police check
willingness to obtain Baseline Clearance
NV1 clearance
Work Rights
Australian Citizenship required; Baseline Clearance and NV1 required