The Service Engagement Lead acts as the primary interface between Network Services and its consumers, ensuring customer needs are understood and acted upon
Job Summary
The Service Engagement Lead acts as the primary interface between Network Services and its consumers, ensuring customer needs are understood and acted upon.
This role involves establishing and operating a robust governance framework for the Network Services service catalogue, driving clarity and accountability.
Key responsibilities include serving as a trusted point of contact, translating consumer feedback into service improvements, and ensuring alignment with consumer outcomes.
Matching Summary
The Service Engagement Lead acts as the primary interface between Network Services and its consumers, ensuring customer needs are understood and acted upon.
Skills & Requirements
Must-have
single point of contact for consumers
build strong stakeholder relationships
translate consumer feedback into initiatives
operate service catalogue governance framework
drive service transparency and communication
identify service maturity gaps
Nice-to-have
act as customer advocate
influence internal delivery teams
champion simplification and standardization
Key Requirements
Proven experience in service engagement, management, or relationship management
Strong understanding of network services or infrastructure technology
Experience establishing or operating service governance frameworks or catalogues
Excellent stakeholder management and communication skills
Ability to translate complex technical concepts into consumer-focused language