Assistant Manager - Transactional Quality ( Ptp/accounts Payable/ P2p) - Mumbai

WNS Global Services (Australia) Pty Ltd

Mumbai, India
Remote
Finance and accounting functional knowledge
Ptp otc rtr domain cycle expertise
Team leadership and mentoring capabilities
The role involves leading a team of quality resources to ensure accuracy and SLA compliance within the PTP/accounts payable domain

Job Summary

  • The role involves leading a team of quality resources to ensure accuracy and SLA compliance within the PTP/accounts payable domain.
  • Candidates must drive continuous improvement projects using Brainwave ideas and Kaizen methodologies to enhance process performance.
  • The position requires managing customer escalations and driving actionable VOC and CSAT improvements across multiple verticals and locations.

Matching Summary

The role involves leading a team of quality resources to ensure accuracy and SLA compliance within the PTP/accounts payable domain.

Skills & Requirements

Must-have

  • Finance and Accounting functional knowledge
  • PTP OTC RTR domain cycle expertise
  • Team leadership and mentoring capabilities
  • SLA compliance and error reduction
  • VOC and CSAT improvement strategies
  • Quality systems and tools proficiency

Nice-to-have

  • Agentic AI platform experience
  • Kaizen and continuous improvement mindset
  • Advanced quality planning skills
  • Lateral thinking capability
  • Stakeholder relationship management
  • Multi-cultural process environment experience

Key Requirements

  • B.Com Graduate qualification
  • End-to-end domain knowledge of F&A cycles
  • Experience in handling multi-culture environments

Work Rights

Not specified

Tailored Resume

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