Lead customer complaint investigations and CAPA, supervise QA, Microbiology, and raw material inspection teams, and manage supplier quality and critical escalations
Job Summary
Lead customer complaint investigations and CAPA, supervise QA, Microbiology, and raw material inspection teams, and manage supplier quality and critical escalations.
Maintain plant sanitation and regulatory compliance, lead HACCP program, audits, and quality reporting.
Ensure product safety, consistency, and cost by understanding the entire production flow and integrating quality requirements with operational realities.
Matching Summary
Lead customer complaint investigations and CAPA, supervise QA, Microbiology, and raw material inspection teams, and manage supplier quality and critical escalations.
Skills & Requirements
Must-have
HACCP program leadership
Customer complaint investigation
Supplier quality management
Regulatory compliance
Food safety systems
Microbiological testing interpretation
Nice-to-have
Continuous improvement culture
Cross-functional team influence
Data-driven decision making
Risk management integration
Key Requirements
Experience supervising QA, Microbiology, and raw material inspection teams
Experience leading HACCP program and audits
Experience managing supplier quality
Experience with food safety and quality systems (GMPs, SOPs, allergen control, traceability)