Manager - Claims Operations

505

Sydney, NSW, Australia
Not specified; annual compyny incentive scheme inc...
Fully remote
Proven experience leading claims operations
Ctp or personal injury claims environment
Strong track record driving performance
You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring operational excellence

Job Summary

  • You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring operational excellence.
  • The role involves acting as the key contractual contact for client Youi and serving as an escalation point for complex claims and complaints.
  • EML offers a diverse culture with work-from-home flexibility up to 2 days per week, comprehensive learning opportunities, and generous employee benefits.

Matching Summary

You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring operational excellence.

Salary

Not specified; Annual company incentive scheme included; Salary reviews available

Skills & Requirements

Must-have

  • Proven experience leading claims operations
  • CTP or personal injury claims environment
  • Strong track record driving performance
  • Commercially minded stakeholder management
  • Hands-on leadership capability

Nice-to-have

  • Resilient leader building high-performing teams
  • Ability to shape strategy and drive improvements
  • Experience with continuous improvement initiatives
  • Strong coaching and development skills

Key Requirements

  • Proven experience in CTP claims operations
  • Personal injury claims environment background
  • Senior leadership experience managing teams

Work Rights

Not specified

Tailored Resume

Cover Letter