Ref103620y_2026255967-lead Associate - Transactional Quality (travel Process) - Gurgaon -wfo (rotational Shifts)

WNS Global Services (Australia) Pty Ltd

Gurgaon, India
On-site
Minimum 2 years travel quality assurance experience
Strong analytical skills and attention to detail
Excellent communication and interpersonal skills
The role involves monitoring transactions to ensure adherence to quality standards and conducting regular audits

Job Summary

  • The role involves monitoring transactions to ensure adherence to quality standards and conducting regular audits.
  • Candidates will collaborate with cross-functional teams to implement process enhancements and reduce customer comebacks.
  • The position requires working rotational shifts on a 24/7 basis at the Gurgaon office location.

Matching Summary

The role involves monitoring transactions to ensure adherence to quality standards and conducting regular audits.

Skills & Requirements

Must-have

  • Minimum 2 years Travel Quality Assurance experience
  • Strong analytical skills and attention to detail
  • Excellent communication and interpersonal skills

Nice-to-have

  • Familiarity with Six Sigma or ISO methodologies
  • Experience in quality management tools
  • Knowledge of regulatory changes in travel industry

Key Requirements

  • Any Graduate/PG/MBA degree required
  • Minimum 2 years work experience in Travel Quality Assurance
  • WFO (Work From Office) requirement in Gurgaon

Work Rights

Not specified

Tailored Resume

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