The job holder is responsible for providing engineering assistance to customers to ensure all technical queries and needs are addressed timely and with quality, including onsite support when necessary
Job Summary
The job holder is responsible for providing engineering assistance to customers to ensure all technical queries and needs are addressed timely and with quality, including onsite support when necessary.
They analyze in-service events to identify potential fleet issues and launch corrective actions while ensuring proper follow-up with customer service organizations.
The role involves supporting customer communication to effectively convey the latest developments, improvements, and solutions of Airbus products and services.
Matching Summary
The job holder is responsible for providing engineering assistance to customers to ensure all technical queries and needs are addressed timely and with quality, including onsite support when necessary.
Skills & Requirements
Must-have
Engineering assistance to customers
Technical support on Airbus aircraft systems
In-service event analysis
Customer communication in support engineering
Troubleshooting and AOG support
Familiarity with Airbus technical documentation
Nice-to-have
Good presentation skills
Service minded and customer focused
Adaptable and reliable
Ability to cope with demanding environment
Key Requirements
Fluent Chinese speaker
Engineering degree in aeronautics and astronautics
Complete type training for A320/A330/A350
Experience in airline or MRO system engineering
Knowledge of CAAC Regulation; FAA/EASA is a plus
Solid understanding of Aircraft systems ATA 22, 23 & 34