Associate, Payroll Client Services - Sat- Wed - Amer

Datanodestream

Remote
Base: $19,650—$44,200 usd; bonus/equity: not speci...
Remote
Payroll customer service experience
Payroll regulatory knowledge
Customer issue resolution
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.

Salary

Base: $19,650—$44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Payroll customer service experience
  • Payroll regulatory knowledge
  • Customer issue resolution
  • Zendesk, Slack, Notion proficiency
  • Team collaboration
  • Fixed Saturday-Wednesday schedule

Nice-to-have

  • Ambitious problem-solving
  • Continuous learning in payroll
  • Global employment navigation

Key Requirements

  • Experience in a payroll customer service role
  • Robust understanding of regulatory requirements
  • Superior written and verbal communication skills
  • Ability to engage with diverse stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter