Customer Service Representative

EML

Parramatta, Australia
Not specified; salary reviews included; annual com...
Fully remote
Inbound and outbound call handling
Claim administration duties
Microsoft office suite proficiency
The role involves assisting workers and employers with the claim process to ensure timely access to services for injury recovery

Job Summary

  • The role involves assisting workers and employers with the claim process to ensure timely access to services for injury recovery.
  • Employees will play an integral part in a supportive business unit dedicated to helping injured workers return to work.
  • The company offers comprehensive benefits including up to 16 weeks paid parental leave, flexible work-from-home options, and a corporate wellbeing program.

Matching Summary

The role involves assisting workers and employers with the claim process to ensure timely access to services for injury recovery.

Salary

Not specified; Salary reviews included; Annual company incentive scheme available

Skills & Requirements

Must-have

  • Inbound and outbound call handling
  • Claim administration duties
  • Microsoft Office Suite proficiency
  • Accurate record keeping
  • Adherence to communication policy

Nice-to-have

  • High level of empathy
  • Solution focused mindset
  • Comfortable in multi-system environment
  • Embrace change with confidence
  • Collaborative team culture

Key Requirements

  • Proficient use of Microsoft Office Suite
  • Ability to handle challenges in multi-system environment

Work Rights

Not specified

Tailored Resume

Cover Letter