The Sr. Operational Excellence Consultant will lead cross-functional initiatives to identify process gaps and drive continuous improvement within the insurance and BPO sectors
Job Summary
The Sr. Operational Excellence Consultant will lead cross-functional initiatives to identify process gaps and drive continuous improvement within the insurance and BPO sectors.
Candidates must possess strong analytical skills to quantify performance misses and develop high-quality deliverables such as process maps and management readouts.
The role offers a hybrid working arrangement with opportunities to cultivate a culture of critical thinking through participation in OE Forums and Communities of Practice.
Matching Summary
The Sr. Operational Excellence Consultant will lead cross-functional initiatives to identify process gaps and drive continuous improvement within the insurance and BPO sectors.
Skills & Requirements
Must-have
3 years operational management experience
2 years Lean Six Sigma DMAIC application
Process discovery and gap analysis skills
Advanced MS Excel and data analysis
Stakeholder management and presentation skills
Insurance or BPO industry background
Nice-to-have
Management consulting experience
Agile and Scrum certification
Cross-geographic remote work experience
Leadership role experience
Strong negotiation and conflict resolution
Key Requirements
3 years combined experience in operational management
2 years hands-on application of LEAN and DMAIC frameworks
At least 2 years as Business/Process/Data Analyst
LEAN Six Sigma Greenbelt Trained
Knowledge of Insurance operations and Contact Center