Svp, Growth And Client Success

Carat Australia

New York, New York, United States
Base: $197,225 - $240,000; bonus/equity: discretio...
Hybrid
Lead end-to-end client experience
Own holistic client relationship
Lead multi-level client success team
As the SVP of Growth and Client Success, you lead the end‑to‑end experience for one agency brand, shaping the client engagement model and elevating operational excellence

Job Summary

  • As the SVP of Growth and Client Success, you lead the end‑to‑end experience for one agency brand, shaping the client engagement model and elevating operational excellence.
  • You will lead a multi-level Client Success team, coach them on strategic account ownership and financial excellence, and partner to shape team capacity and scalable operating structures.
  • The annual salary range for this position is $197,225 - $240,000, and the position is eligible for discretionary incentive compensation and includes comprehensive benefits.

Matching Summary

As the SVP of Growth and Client Success, you lead the end‑to‑end experience for one agency brand, shaping the client engagement model and elevating operational excellence.

Salary

Base: $197,225 - $240,000; Bonus/Equity: Discretionary incentive compensation; Benefits: Medical, vision, dental, life, disability, 401k, PTO, holidays, sick leave, parental leave

Skills & Requirements

Must-have

  • Lead end-to-end client experience
  • Own holistic client relationship
  • Lead multi-level Client Success team
  • Co-create and evolve operating framework
  • Own revenue, margin, and financial performance
  • Oversee performance reporting and data quality
  • Oversee flawless campaign delivery

Nice-to-have

  • Collaborative, empathetic leadership style
  • Spark ideas and strengthen teams
  • Flexibility with in-person collaboration

Key Requirements

  • 15+ years of experience in client leadership
  • Track record leading multi-level teams
  • Experience owning enterprise-level accounts
  • Strength in operational frameworks
  • Comfort simplifying complex information
  • Strong communication skills
  • Requires work from office three days per week

Work Rights

Not specified

Tailored Resume

Cover Letter