In_senior Manager_managed Services Lead _agentic Automation_advisory_pune
263
Pune, India
Not specified
End-to-end service delivery
Itil-based governance
Sla/ola adherence
PwC is seeking a Senior Manager to lead Managed Services in Intelligent Automation in Pune, India. The role emphasizes service delivery, client engagement, and team leadership in implementing automation solutions, with a strong focus on operational excellence and continuous improvement
Job Summary
Own the end-to-end service delivery for all supported platforms (RPA, WebApps , Agentic) and implement ITIL-based governance for Incident, Problem, Change, Release, and Knowledge Management.
Lead and mentor cross-functional support teams, foster a culture of ownership, collaboration, continuous learning, and customer-first thinking.
Identify service gaps, recurring issues, and operational inefficiencies; implement proactive improvements using automation, agentic workflows, and intelligent monitoring.
Matching Summary
Match Score: 85
PwC is seeking a Senior Manager to lead Managed Services in Intelligent Automation in Pune, India. The role emphasizes service delivery, client engagement, and team leadership in implementing automation solutions, with a strong focus on operational excellence and continuous improvement.
Skills & Requirements
Must-have
end-to-end service delivery
ITIL-based governance
SLA/OLA adherence
stakeholder management
cross-functional support teams
operational excellence
risk management
Nice-to-have
consulting-style communication
customer-first thinking
continuous learning
AI Ops familiarity
cloud support knowledge
Key Requirements
Minimum 12+ years of experience
ITIL v4 certification
Experience managing support for RPA
Experience with AI agent frameworks
Familiarity with ITSM tools
Basic understanding of WebApp architectures
Bachelor of Engineering, MBA (Master of Business Administration)