The Support Analyst is responsible for providing application technical support to Intelex’s customers, including analysis, debugging, and resolution of software issues
Job Summary
The Support Analyst is responsible for providing application technical support to Intelex’s customers, including analysis, debugging, and resolution of software issues.
The role involves managing a fast-paced queue of support inquiries, communicating with customers, and working closely with Research and Development and Quality Assurance teams to resolve issues.
Fortive Corporation is a global industrial technology innovator with a diverse team of 18,000 employees united by an inclusive culture and committed to growth and continuous improvement.
Matching Summary
The Support Analyst is responsible for providing application technical support to Intelex’s customers, including analysis, debugging, and resolution of software issues.
Skills & Requirements
Must-have
Application technical support
Issue analysis and debugging
Customer communication via ticketing system
Web-based application architecture
Object-oriented design principles
Managing support inquiry queue
Nice-to-have
Knowledge of ASP.NET, XML, JavaScript, SQL/T-SQL
Experience with Microsoft Office and screen capture tools
Familiarity with Environmental, Health, Safety, or Quality domains
Bilingual abilities
MCSE certification
Customer-focused and self-motivated
Key Requirements
1–3 years technical support experience
Degree or diploma in Computer Science or equivalent