Smit Service Desk Tier 1 Technician

Leidos UK

Norfolk, VA, United States
Not specified; pyy range is a general guideline on...
Comptia network+, a+, or security+ certification
Experience with hpsm ticketing system
Strong written and verbal communication skills
The SMIT Service Desk Tier I Team provides technical problem resolution for clients by diagnosing issues and guiding users through step-by-step solutions

Job Summary

  • The SMIT Service Desk Tier I Team provides technical problem resolution for clients by diagnosing issues and guiding users through step-by-step solutions.
  • Candidates must demonstrate excellent phone and email support while managing multiple tasks simultaneously in a high-pressure environment.
  • Leidos seeks individuals who disrupt the status quo and refuse to fail, emphasizing a culture of outthinking and outpacing competitors.

Matching Summary

The SMIT Service Desk Tier I Team provides technical problem resolution for clients by diagnosing issues and guiding users through step-by-step solutions.

Salary

Not specified; Pay range is a general guideline only; Additional factors include responsibilities, education, and market data.

Skills & Requirements

Must-have

  • CompTIA Network+, A+, or Security+ certification
  • Experience with HPSM ticketing system
  • Strong written and verbal communication skills
  • Ability to work overnight and weekend shifts
  • Knowledge of NMCI internal structure and tools

Nice-to-have

  • Proactive learner with ownership mindset
  • Associate's degree in Information Technology
  • 1 year experience on NMCI Service Desk
  • Peer mentoring and collaboration skills
  • Critical thinking for complex systems

Key Requirements

  • High school education or equivalent with 1-3 years experience
  • Must be a US Citizen
  • Active interim or secret clearance required
  • CompTIA Network+, A+, or Security+ certification
  • Proficiency with HPSM ticketing and Knowledge Management System

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter