Job Summary

• The Director of Customer Care will lead the strategic transformation of the customer care organization to deliver seamless, personalized experiences for Animal Health customers.
• This role requires extensive experience leveraging SAP systems to optimize vendor relationships, manage budgets, and drive operational efficiency across multiple locations.
• Candidates must have a proven track record of leading high-performing teams, managing complex third-party contracts, and driving revenue growth through superior customer engagement.

Matching Summary

Salary

Base: $156,900.00 - $247,000.00; Bonus/Equity: Annual bonus and long-term incentive eligible; Benefits: Medical, dental, vision, 401(k), paid holidays, vacation

Skills & Requirements

Key Requirements

• Bachelor's degree required; MBA preferred
• Minimum 10 years customer care experience
• Minimum 10 years people management experience
• Location in Omaha, NE or surrounding area
• US work authorization required (no visa sponsorship)

Work Rights