Account Resolution Specialist

BMO Financial Group

Unknown, Unknown, US
Base: $41,714.00 - $77,500.00; bonus/equity: may i...
Not specified
3-5 years relevant experience
Knowledge of consumer collections laws
Strong negotiation and communication skills
BMO Financial Group is seeking an Account Resolution Specialist to evaluate delinquent accounts for potential collections opportunities while providing exceptional customer service. The role requires strong analytical and negotiation skills, with a focus on building long-term relationships with clients

Job Summary

  • The role involves reviewing and evaluating delinquent, high-risk, or written-off accounts to identify collections opportunities.
  • Employees must provide exceptional customer service that builds trust while executing loss mitigation processes for non-performing accounts.
  • BMO offers a comprehensive benefits package including health insurance, tuition reimbursement, and retirement savings plans.

Matching Summary

Match Score: 75

BMO Financial Group is seeking an Account Resolution Specialist to evaluate delinquent accounts for potential collections opportunities while providing exceptional customer service. The role requires strong analytical and negotiation skills, with a focus on building long-term relationships with clients.

Salary

Base: $41,714.00 - $77,500.00; Bonus/Equity: May include commission structure and performance-based incentives; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • 3-5 years relevant experience
  • Knowledge of consumer collections laws
  • Strong negotiation and communication skills
  • Experience with high-risk account resolution
  • Ability to analyze collection data

Nice-to-have

  • Customer relationship building expertise
  • Training and coaching capabilities
  • Strategic initiative support
  • Process improvement mindset
  • Industry trend awareness

Key Requirements

  • 3-5 years of relevant experience
  • Post-secondary degree in related field
  • Knowledge of federal/state consumer collections laws
  • In-depth verbal and written communication skills

Work Rights

Not specified

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