Service Delivery Manager

Western Union, LLC

Denver, CO, US
$164,112 - $183,300 py
Hybrid
Production runs
Job scheduling
Release management
Establish production runs, ensuring appropriate job control language, run documentation, and data files are available, and create job set-ups and provide software configuration management for host and off host platforms

Job Summary

  • Establish production runs, ensuring appropriate job control language, run documentation, and data files are available, and create job set-ups and provide software configuration management for host and off host platforms.
  • Perform problem identification, escalation and resolution, design, code, benchmark test, and debug and document programs, and perform impact analysis to output data processing based on user and client requirements.
  • Contribute to the continuous readiness initiative by assessing the component/application-wise current load and working towards stability whether its technology, Infra or process to be ready for upcoming volume without any disruptions.

Matching Summary

Establish production runs, ensuring appropriate job control language, run documentation, and data files are available, and create job set-ups and provide software configuration management for host and off host platforms.

Salary

$164,112 - $183,300 per year

Skills & Requirements

Must-have

  • production runs
  • job scheduling
  • release management
  • problem identification and resolution
  • impact analysis
  • production incident management
  • SLA management

Nice-to-have

  • customer-centric team
  • continuous learning opportunities
  • cross-functional collaboration
  • driving future of financial services

Key Requirements

  • Bachelor's degree or equivalent
  • 5 years of experience as Information Analyst/Systems Administrator
  • 5 years SQL, MySQL, PostgresSQL, HTML, REST APIs, IDEs
  • 5 years Kanban environments
  • 5 years Java coding, debugging, testing
  • 3 years Ansible
  • 3 years Git and platforms
  • 2 years IT policy definition
  • 2 years change impact analysis and root cause analysis
  • 2 years JCL and mainframe systems
  • 2 years OOP fundamentals
  • 1 year working with product managers, designers, QA
  • 1 year tackling complex bugs

Work Rights

Not specified

Tailored Resume

Cover Letter