Operations Manager

SunLife

Taguig City, Philippines
Leadership in client service
Call centre experience
Performance management skills
The Operations Manager provides leadership and direction in a fast-paced client service environment

Job Summary

  • The Operations Manager provides leadership and direction in a fast-paced client service environment.
  • You will ensure a consistent quality customer service experience for clients.
  • The role involves coaching and developing team members to meet performance targets.

Matching Summary

The Operations Manager provides leadership and direction in a fast-paced client service environment.

Skills & Requirements

Must-have

  • Leadership in client service
  • Call Centre experience
  • Performance management skills

Nice-to-have

  • Change management skills
  • Team building skills
  • Experience in Six Sigma

Key Requirements

  • Bachelor's degree
  • 3-5 years as an Operations Manager
  • Experience in a BPO setting

Work Rights

Not specified

Tailored Resume

Cover Letter