Zayo is seeking a Supervisor of Order Processing to lead a team responsible for managing order execution and ensuring adherence to service level agreements (SLAs). The role requires strong leadership and operational oversight in a high-volume environment, focusing on order management, team guidance, and cross-functional communication
Job Summary
Zayo provides mission-critical bandwidth to the world's most impactful companies through its extensive network of dark fiber and data centers.
The Supervisor will act as a player-coach, leading a team of Order Experts while directly assisting with order processing during high-volume periods.
The role offers competitive compensation ranging from $59,800 to $92,000 annually along with comprehensive benefits including health insurance and a 401(k) savings plan.
Matching Summary
Match Score: 85
Zayo is seeking a Supervisor of Order Processing to lead a team responsible for managing order execution and ensuring adherence to service level agreements (SLAs). The role requires strong leadership and operational oversight in a high-volume environment, focusing on order management, team guidance, and cross-functional communication.
Salary
Base: $59,800.00 - $92,000.00 USD/annually; Bonus/Equity: Discretionary annual incentive plan eligible; Benefits: Health, Dental, Vision, 401(k), Paid Time Off
Skills & Requirements
Must-have
Order management experience
Salesforce CRM proficiency
SLA-driven environment management
Team supervision and coaching
Move add change upgrade processing
Nice-to-have
Mentoring frontline staff
Process improvement initiatives
High-volume operational support
Cross-functional stakeholder communication
Key Requirements
Bachelor's degree or equivalent experience
Minimum four years in order management or telecom operations
Experience mentoring or leading team members preferred