Customer Success Manager

HqO

Boston, MA, United States
$100,000 - $130,000; bonus or on-target incentive ...
On-site
Own the full customer lifecycle
Drive portfolio-level success
Execute rex methodology
This role is responsible for the full customer lifecycle—from launch and adoption through renewal and growth

Job Summary

  • This role is responsible for the full customer lifecycle—from launch and adoption through renewal and growth.
  • You will partner with Sales to own the end-to-end customer lifecycle, including onboarding, adoption, renewal, and expansion.
  • The compensation range is $100,000 - $130,000, with additional equity and comprehensive benefits.

Matching Summary

This role is responsible for the full customer lifecycle—from launch and adoption through renewal and growth.

Salary

$100,000 - $130,000; Bonus or on-target incentive compensation; Equity and comprehensive benefits

Skills & Requirements

Must-have

  • Own the full customer lifecycle
  • Drive portfolio-level success
  • Execute REX methodology
  • Drive platform adoption
  • Advise and enable customer teams
  • Cross-functional collaboration

Nice-to-have

  • Focus on customer business outcomes
  • Foster best-in-class end-user experiences
  • Highly collaborative and supportive team

Key Requirements

  • 4+ years of experience in Customer Success or Account Management
  • SaaS or commercial real estate environment experience
  • Proven experience owning customer relationships
  • Comfortable presenting account plans
  • Proficiency with HubSpot

Work Rights

Not specified

Tailored Resume

Cover Letter