Vice President - Client Service & Implementation Design

Barclays

Chennai, India
On-site
Client onboarding and service processes
Target operating models and process flows
Automation and digital enablement
Barclays is seeking a Vice President for Client Service & Implementation Design in Chennai, India, to lead the design and delivery of exceptional client services for Corporate Banking clients across APAC and the Middle East. The role involves ensuring successful implementation of change initiatives, managing stakeholder communications, and driving operational excellence

Job Summary

  • Lead the design and delivery of exceptional client service and onboarding experiences for Corporate Banking clients.
  • Drive the design and continuous improvement of client onboarding and service processes, ensuring efficiency, compliance, and a differentiated experience.
  • Establish and lead an Operations Change Management Office (CMO) to bridge program delivery and day-to-day operations.

Matching Summary

Match Score: 85

Barclays is seeking a Vice President for Client Service & Implementation Design in Chennai, India, to lead the design and delivery of exceptional client services for Corporate Banking clients across APAC and the Middle East. The role involves ensuring successful implementation of change initiatives, managing stakeholder communications, and driving operational excellence.

Skills & Requirements

Must-have

  • Client onboarding and service processes
  • Target operating models and process flows
  • Automation and digital enablement
  • Stakeholder engagement and collaboration
  • Risk management and compliance
  • Change Management Office (CMO)

Nice-to-have

  • Continuous improvement culture
  • Commercial mindset and results orientation
  • External market development insights

Key Requirements

  • Degree educated or equivalent qualification
  • Proven track record in client service, onboarding, or implementation leadership
  • Strong knowledge of operational procedures and regulatory requirements in APAC & ME
  • Excellent project management skills
  • Ability to liaise effectively with internal and external clients and stakeholders

Work Rights

Not specified

Tailored Resume

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